Privacy Policy

Introduction

Moonwin is committed to protecting the privacy of its players and ensuring the security of their personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in accordance with applicable data protection and gambling regulatory standards in Canada. By using our services, you consent to the data practices described in this policy.

License Information

Moonwin operates under a license issued by Curacao, specifically by Antillephone N.V. We adhere to all applicable laws and regulations relating to online gaming and data protection in Canada. Our licensing ensures that we maintain high standards of security and fairness in our operations.

Data Collection

To provide our services effectively, we collect various types of personal information, including:

• Registration Data: When players create an account, we collect personal information such as name, date of birth, address, and contact details.
• Payment Details: To facilitate deposits and withdrawals, we collect financial information including credit card numbers, bank account details, and transaction history.
• Technical Logs: We automatically collect certain technical information, including IP addresses, device identifiers, and other data related to your use of our services. This information helps us monitor the functionality of our platform and improve user experience.
• Cookies: We utilize cookies to enhance site functionality and track performance. Cookies are small data files stored on your device that help us recognize you on subsequent visits.

Purpose of Data Usage

The personal information we collect is used for various purposes, including:

• Account Management: To create and maintain your player account, verify your identity, and manage your gaming experience.
• Marketing Communication: With your consent, we may use your contact information to send promotional materials and updates about our services. You can opt-out of these communications at any time.
• Anti-Fraud Checks: We implement measures to prevent fraudulent activities, including identity verification and transaction monitoring.
• AML Compliance: We are committed to complying with Anti-Money Laundering (AML) regulations. Your personal information may be used to assess risks and report suspicious activities to the relevant authorities.
• KYC Procedures: As part of our Know Your Customer (KYC) obligations, we may request additional information to verify your identity and assess your suitability to participate in our gaming services.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Payment Providers: To process transactions, we will disclose your payment details to trusted payment processors and financial institutions.
• Verification Partners: We may share your information with third-party verification services to perform identity checks and comply with regulatory requirements.
• Regulatory Authorities: We may be required to disclose your personal information to law enforcement or regulatory agencies in accordance with applicable laws.

User Rights

You have certain rights concerning your personal information, including:

• Right to Access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data upon request.
• Right to Deletion: You may request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Moonwin uses cookies to enhance your gaming experience. Our cookie policy includes two types of cookies:

• Essential Cookies: These cookies are necessary for the functionality of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
• Analytical Cookies: These cookies help us understand how visitors interact with our website. They collect information about the pages visited, time spent on the site, and any issues encountered. This data is used to improve our platform and services.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. We use encryption technology to secure sensitive data transmissions and regularly review our security policies and practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy rights are respected.

Governing Law

This Privacy Policy is governed by the laws of Canada. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Canada.

Conclusion

By using Moonwin’s services, you acknowledge that you have read and understood this Privacy Policy. Your privacy is important to us, and we are dedicated to protecting your personal information in accordance with applicable laws and regulations.